Shipping & Returns

Return Policy
At Bosque Ranch Headquarters, we want you to love your purchase. If something isn't right, we're here to help.

Return Eligibility
Returns must be requested within 2 days of receiving your order.
Items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.

How to Start a Return
Please email: info@bosqueranchheadquarters.com
Email Title: Return – Order# ”insert order number”
Your order number
The reason for the return
The required photos

Photo Requirement
To begin the return process, photo proof is required.
Please email the following photos with your return request:
The full front of the item.
The full back of the item.
A close-up of the issue or defect.
The original packaging.
Photos help us verify the condition of the item and process your return as quickly as possible.

Non-Returnable Items
The following items are not eligible for return:
Clearance or final sale items.
Items showing signs of wear, washing, stains, odors, pet hair, or damage caused after delivery.

Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 2 days of delivery. Include your order number and the required photos so we can resolve the
issue promptly.

Return Approval
Once your return request and photos have been reviewed and approved, you will receive return instructions. Items returned without prior approval will be refused.

Refunds
After we receive and inspect your return, approved refunds will be issued to your original payment method within 5–10 business days. Your bank or credit card provider may
require additional time for the refund to appear.

Exchange Policy
Exchange Eligibility
Exchanges must be requested within 2 days of receiving your order.
Items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.

How to Start an Exchange
Please email: info@bosqueranchheadquarters.com
Email Title: Exchange – Order# ”insert order number”
Your order number
The reason for the exchange
What item you want to exchange for
The required photos

Photo Requirement
To begin the return process, photo proof is required.
Please email the following photos with your return request:
The full front of the item.
The full back of the item.
Photos help us verify the condition of the item and process your exchange as quickly as possible.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or
proof of purchase.

Non-Exchangeable Items
The following items are not eligible for exchanges:
Clearance or final sale items.
Items showing signs of wear, washing, stains, odors, pet hair, or damage caused after delivery.

Exchange Approval
Once your return request and photos have been reviewed and approved, you will receive exchange instructions. Items returned without prior approval will be refused.

You can always contact us for any return/exchange question at info@bosqueranchheadquarters.com